News & Resources
Libraries around the world are making customer experience a main focal point for their internal process strategies.
The way we each use and view our local library is personal, built on our own set of needs. To match these specific needs across a broad range of community members, libraries need to enable each customer the ability to set their preferences for how they want interaction and communication.
Halmax Launches Library Engagement Hub, Enabling Libraries to Personalize All Communications with their Patrons
Libraries need to provide each customer the ability to set their preferences for how they want interaction and communication.
Why feedback? An engaged community is a vital asset to any organization. A key part of engagement with any community is asking for feedback. When an organization receives feedback about products, services, and processes, they gain information about how it can...
With the LEH borrow notices module, and our integration with your library system, means that is is simple to send a single SMS with full details about items. This includes Reserved, Overdue, Very Overdue, Courtesy reminders, and links to take action such as renew an item.