A Library Engagement Hub is a dynamic platform that empowers libraries to engage with their community in new and exciting ways. It serves as a digital space where libraries can connect with patrons, offer resources, and foster meaningful interactions.
Libraries around the world are making customer experience a main focal point for their internal process strategies.
The way we each use and view our local library is personal, built on our own set of needs. To match these specific needs across a broad range of community members, libraries need to enable each customer the ability to set their preferences for how they want interaction and communication.