Libraries around the world are making customer experience a main focal point for their internal process strategies.
The way we each use and view our local library is personal, built on our own set of needs. To match these specific needs across a broad range of community members, libraries need to enable each customer the ability to set their preferences for how they want interaction and communication.
Libraries need to provide each customer the ability to set their preferences for how they want interaction and communication.
Now that Libraries have evolved into offering a broad range of services, an online solution of a Library Engagement Hub (LEH) is able to change the lack of awareness of these services, resulting in more satisfied community members. This is particularly relevant in times of high inflation – such as now, where disposable income is dropping, and efficient access to Library services is highly sought.