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Libraries are Focusing on Improving the Customer Experience

Libraries are Focusing on Improving the Customer Experience

by John Hoffman | Nov 4, 2022 | Community Feedback, Library Communications, Library Community Events

Libraries around the world are making customer experience a main focal point for their internal process strategies.

Library Services Largely Go Unnoticed

Library Services Largely Go Unnoticed

by John Hoffman | Oct 13, 2022 | Community Feedback, Library Communications, Library Community Events

The way we each use and view our local library is personal, built on our own set of needs. To match these specific needs across a broad range of community members, libraries need to enable each customer the ability to set their preferences for how they want interaction and communication.

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