Libraries are Focusing on Improving the Customer Experience
Libraries around the world are making customer experience a main focal point for their internal process strategies.
Library Services Largely Go Unnoticed
The way we each use and view our local library is personal, built on our own set of needs. To match these specific needs across a broad range of community members, libraries need to enable each customer the ability to set their preferences for how they want interaction and communication.
Halmax Launches Library Engagement Hub, Press Release
Halmax Launches Library Engagement Hub, Enabling Libraries to Personalize All Communications with their Patrons
Libraries Need to Personalize Customer Communications
Libraries need to provide each customer the ability to set their preferences for how they want interaction and communication.
Community Feedback for Purpose
Why feedback? An engaged community is a vital asset to any organization. A key part of engagement with any community is asking for feedback. When an organization receives feedback about products, services, and processes, they gain information about how it can...