As a group of library devotees and tech advocates, we realized that (even we) were completely unaware of the diverse services offered at our local libraries. So, we formulated a solution for this problem, mindful of the needs of both libraries and their communities.
Introducing the Library Engagement Hub (LEH).
The way we each use and view our local library is personal, built on our own set of needs. To match these specific needs across a broad range of community members, libraries need to enable each customer the ability to set their preferences for how they want interaction and communication.
For the first time, LEH will help library members customize their interaction with their library to suit them. Members can tailor their preferences based on their changing needs. For example, they can be informed about the different types of services on offer and ‘opt’ into (just) the services that interest them (and adjust their selections at any time).
Additionally, they can also select their preferred method of contact, from standard email to SMS and voice messages – LEH manages this without the library having to give this a second thought because LEH does this in the background.
“It’s currently difficult for libraries to accurately determine how relevant they are to their community. We, therefore, focused on creating an effective solution for the library that automatically personalizes communications based on individual preferences and to receive only the communications that they want, via the communication method that suits them.” says, Jonathan Aldridge, co-founder of the Library Engagement Hub.
Improving Library Services
LEH creators also saw a need to enhance other components of the critical services offered by libraries. For example, libraries can find themselves in an embarrassing situation if it’s expected that an event will have 100 attendees, let’s say, but of those registered, only 20 turn up. So LEH incorporated the ability for the library to ‘sure up’ numbers with just one click to reach all attendees (without performing data extracts or other tasks).
The creators of LEH also saw the need for strong but simple community feedback; a library may want to seek feedback from specific groups (ie, just those who attended an event) or, more generally such as asking the community for feedback on the library’s general performance.
Each module of the LEH is optional, but they work together and integrate seamlessly with any Library Management System.
By leveraging mobility and web application technology, a key result is increased library service awareness, community feedback, and user engagement across the community.
LEH has found an easier way for libraries to ensure their services ARE noticed…
For more information, contact us at the Library Engagement Hub.
