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We will use this information only to provide you with a quote for our Library Engagement Hub and assist you in configuring a successful patron communications service for your library. This information will not be shared for any other purpose.
Active Borrower Notices
Provide a fully-featured SMS to each library customer, without needing to do anything
Use SMS borrower reminders as a ‘soft’ promotional tool
Fully integrate a SMS borrower reminders into their own Library Engagement Hub
Services Awareness
Measure which services are sought or NOT sought by library customers
Automatically welcome new customers & introduce them to all the services the library offers
Have customers specifically select library services that interest them
Reach specific groups of customers who only want info that exactly matches their interests
Send important messages specific to their interests
Allow the community to suggest new ideas to the library. If the library likes the idea, it can decide to determine the appetite for the idea from the community
Events
‘Sure up’ numbers attending an event using the attendee pre-confirmation feature
Leverage automated waiting lists, registration & cancellation deadline controls etc
Allow attendees to include guest; you can even ask their age & name, in case the event has a minimum age etc
With just one click, reach all attendees of a specific event, without the need for you having to perform data extracts
For example: if at the last minute an event is cancelled where 25 people registered for it via their Email, 17 via their cell/mobile phone number and 5 via their landline number; just one click reaches them all…
Community Feedback
Target just those who attended an event to complete a survey specific to an event
Choose to create surveys that are selective (as per point a) above) or make them available generally
While our Survey component has clear advantages & differentiators, as well as being fully integrated within the LEH environment, LEH also works with external survey systems